Frequently Asked Questions

Here you can find answers to your questions about our taxi services. If you don’t see what you are looking for, please send us a message and we’ll get back to you asap.

Please click on a question to see the answer.


[accordion-item title=”What are the charges to Book a taxi?”]
The charges will vary depending on the type of vehicle and service chosen. For a free quote, please click here and provide us with details of your journey.

[accordion-item title=”Can we arrange for a daily pick-up from home to work?”]
Yes. This will be considered as a Scheduled service. For more information, please send us a message.

[accordion-item title=”How many passengers can People Carriers accommodate?”]
Our Vauxhall Vivaro ‘people carriers’ can accommodate up to 8 adults.

[accordion-item title=”For an Arrival Transfer, how will the driver locate me?”]

The assigned driver will be waiting around the exit door closest to the assigned luggage belt.

He will also be displaying a signboard with Town and Country Taxis and your name.

[accordion-item title=”How many hours advance notice would I need to give in order to book a Taxi?”]

For advance bookings, we require at least 24 hours notice by e-mail prior to the scheduled pick-up time. Reservations submitted between 1800hrs and 0659hrs are processed only on the following day.

Telephone 07810 303 805 if you require bookings quicker, phone line will be answered between

07:00 to 02:00 Monday to Friday,
08:00 to 03:00 Saturday
09:00to 02:00 Sunday.

All reservations are subject to confirmation.

[accordion-item title=”How do I take receipt of my travel reservation?”]

Once you have successfully made your reservation, you will be presented with a confirmation screen which can be kept for your records, along with an email confirming your travel reservation.

We will supply you with a vehicle number 24 hours in advance to your trip, if required. If you have made a same day reservation, we will get back to you approximately 2 hours before your trip.

[accordion-item title=”What happens if I need to make a cancellation or amendment?”]
Should you need to cancel or change your travel reservations, please contact us on 07810 303 805.


If you question is not on the list or you would list further information, please do not hesitate to contact the Town & Country Taxis team today