Frequently Asked Questions

Here you can find answers to your questions about our taxi services. If you don’t see what you are looking for, please send us a message and we’ll get back to you asap.

Please click on a question to see the answer.

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[accordion-item title=”What are the charges to Book a taxi?”]
The charges will vary depending on the type of vehicle and service chosen. For a free quote, please click here and provide us with details of your journey.
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[accordion-item title=”Can we arrange for a daily pick-up from home to work?”]
Yes. This will be considered as a Scheduled service. For more information, please send us a message.
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[accordion-item title=”How many passengers can People Carriers accommodate?”]
Our Vauxhall Vivaro ‘people carriers’ can accommodate up to 8 adults.
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[accordion-item title=”For an Arrival Transfer, how will the driver locate me?”]

The assigned driver will be waiting around the exit door closest to the assigned luggage belt.

He will also be displaying a signboard with Town and Country Taxis and your name.
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[accordion-item title=”How many hours advance notice would I need to give in order to book a Taxi?”]

For advance bookings, we require at least 24 hours notice by e-mail prior to the scheduled pick-up time. Reservations submitted between 1800hrs and 0659hrs are processed only on the following day.

Telephone 07810 303 805 if you require bookings quicker, phone line will be answered between

07:00 to 02:00 Monday to Friday,
08:00 to 03:00 Saturday
09:00to 02:00 Sunday.

All reservations are subject to confirmation.
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[accordion-item title=”How do I take receipt of my travel reservation?”]

Once you have successfully made your reservation, you will be presented with a confirmation screen which can be kept for your records, along with an email confirming your travel reservation.

We will supply you with a vehicle number 24 hours in advance to your trip, if required. If you have made a same day reservation, we will get back to you approximately 2 hours before your trip.
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[accordion-item title=”What happens if I need to make a cancellation or amendment?”]
Should you need to cancel or change your travel reservations, please contact us on 07810 303 805.
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If you question is not on the list or you would list further information, please do not hesitate to contact the Town & Country Taxis team today